Reference

How we handle your information

We collect what's needed to run your account, process deposits through bKash, Nagad and Rocket, and keep your wallet secure. This policy explains what we gather, how we use it, and the choices you have.

Account dataPayment recordsDevice informationCookie useContact rights
bijli How we handle your information

How we protect it

Your data sits behind encrypted connections, access is restricted to staff who need it for account or payment tasks, and we monitor login activity to catch anything unusual. Cookies let you stay logged in across sessions without re-entering credentials every time you switch from Baccarat Lightning to Football Oddszone. We keep transaction history long enough to resolve disputes and meet regulatory retention rules in eligible regions, then scrub personal identifiers when the period ends.

Encryption

Every page runs over an encrypted link so your login, deposit details and withdrawal requests stay private in transit. Account passwords are hashed before storage and we never log your bKash, Nagad or Rocket PIN.

Cookies

Session cookies remember your login and language choice. Analytics cookies tell us which game categories you visit most so we can arrange the lobby tiles accordingly. You can block non-essential cookies in your browser, though that may reset your preferences on each visit.

Access control

Only authorised staff see full account records, and every lookup is logged for audit. Payment processors receive the minimum detail needed to clear your bKash, Nagad or Rocket transfer and nothing more.

Retention

We hold transaction logs and identity documents for the time required by applicable law in supported jurisdictions, then delete or anonymise them. Closed accounts are purged after the regulatory window ends, leaving only aggregated, non-identifiable summaries for compliance reporting.

Privacy questions

Reach our team if you want to see what data we hold, update your details, or delete your account. We handle privacy requests through the same channels as account support so you get a direct answer without delays.

Live chat Open the chat bubble on any page and ask for the privacy team. They walk you through data requests, account updates and deletion steps in real time so you know exactly what happens next.
Email Send your request to our support address with your registered phone number or account email. We verify your identity, pull the records you asked for, and reply with the information or confirmation within a few days.
Account settings Log in and head to profile settings to change your phone number, update your email, or review stored payment methods. For full data export or account closure, contact support directly through chat or email.

Privacy questions

We ask for your name, phone number and date of birth to verify your identity. Payment transaction IDs from bKash, Nagad or Rocket are logged to match deposits to your wallet, and device details help us spot unusual login patterns.

Transaction records and identity documents are retained for the period required by applicable regulations in supported jurisdictions, then personal identifiers are deleted. Aggregated, anonymised summaries may remain for compliance reporting but cannot be traced back to you.

Yes. Contact support through live chat or email with your registered phone number or account email. We verify your identity, compile the records and send them to you within a reasonable timeframe depending on request volume.

We share the minimum detail needed with payment processors to clear bKash, Nagad or Rocket transfers, and with service providers who help run account security or fraud detection. We do not sell your data to advertisers or unrelated third parties.

Session cookies keep you logged in across pages. Analytics cookies track which games you open so we can arrange the lobby. You can block non-essential cookies in your browser settings, though that may reset language and login preferences on each visit.

Contact support via live chat or email and ask for account closure. We verify your identity, process any pending withdrawals, then delete personal identifiers after the regulatory retention period ends. Transaction summaries required by law are anonymised so they cannot be linked back to you.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.